Shipment

Delivery conditions

• Logistics partner
  Together with our logistics partners SDA, BRT, Poste Italiane and GLS Express we deliver directly to the delivery address you specify. Our logistics partners sometimes also work locally with external forwarders. The delivery can be tracked by you. If possible, you will be informed of the tracking number after dispatch.
   
• Delivery area
  We currently deliver to the following countries:
  • Italy, Austria, Germany and Luxenburg
  Orders can of course be placed from any country in the world, in which case delivery and shipping costs must be checked individually.
   
• Delivery
  The ordered goods will normally be delivered to the recipient within 5 working days after receipt of payment. Our shipping partners are the world's leading logistics companies. Saturday afternoons, Sundays, holidays, Christmas and New Year's Eve are generally not delivered. In case of delivery delays or delivery difficulties we will inform you immediately.
   
• Delivery reservation
  In the event of non-availability of the goods, we are not obliged to deliver. We will inform you of this as soon as possible and immediately refund any payments you have already made. In the case of special offers, we can only deliver while stocks last. In principle, we are entitled to make partial deliveries.
   
• Incomplete / faulty delivery
  If you discover that the goods you have ordered are incomplete or that you have ordered another item, please contact us immediately by telephone at +39 0471 965283 or by e-mail at order@fitnessproducts.it Please inform us so that we can have a faulty delivery picked up by our logistics partner. If you would like to return the parcel yourself, please send it back to us as a standard postal parcel. We will then reimburse you for the costs incurred. Please make sure that you receive an undamaged parcel from the carrier. If you wish to accept a parcel that is only slightly damaged, we ask you to write the note "with reservation" on the acceptance certificate. Without this note, the acceptance of an opened or damaged parcel is tacitly considered a proper delivery.
   
• Acceptance of order
  The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the "Send order" button, you place a binding order for the goods contained in the shopping basket. The confirmation of your order takes place together with the order acceptance immediately after sending by an automated e-mail. With this e-mail confirmation the sales contract has come about. Those prices will be calculated which were valid on the day of the order.
   
• Shipping costs
  The shipping costs are calculated as follows:
  • Italy:
    Shipping costs 7 €
    Free shipping from 50 €
  • Austria, Germany and Luxenburg:
    Shipping costs 15 €
    Free shipping from 100 €
   
• Prices
  All our prices are inclusive of the legal value added tax. For the ordered products you will receive an invoice from us, whereby the ordered products remain our property until full payment.
   
• Invoicing
  Our invoices are issued in Euro (€).